FAQ Returns and Refunds
How can I request a return?
You can return products to our warehouse following this procedure:
Return by courier
You have 14 days from the order's delivery to return the goods using this fast, easy procedure. The return shipping costs will be at your expense.
If you are not a registered user, please contact our Customer Services Department.
If you are a registered user, you can send the return request directly from the My Account area:
Request a return
You have 14 days from the order's delivery to request a return. Just access your profile and enter the "My orders" section, select the order that contains the product you want to return and click on "Request return". You will receive an email with all the instructions for the return
Organise the shipment
Send the package to our warehouse at the following address: Diffusione Tessile S.r.l., Portone 12 in Via F. Santi 7/A, zona ind. Corte Tegge, 42025, Cavriago (RE). Remember that once you have requested the return you have an additional 14 days to actually send the products back. Please remember to include also your delivery note. Without the delivery note you can use the order confirmation email with the subject: "Thank you for your purchase".
We advise you to choose a shipper that allows you to track the package so that you can see the status of your package at any time.
Quality check
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
Refund
If the quality check is completed successfully, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
Can I return any product, even if I only changed my mind?
You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.
Please note that it is not possible to exchange items in-store.
Can I change the size or colour of a product?
Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products, get your refund and make a new purchase.
I have received a damaged or faulty product. What should I do?
If there are any defects you can return the item easily. If you are a registered user, log in to the My Account section, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.
After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.